Terms of service

Terms of Service

By placing an order with us, you agree to the following terms and conditions.

About Us

We are a small, independent bakery producing freshly made baked goods. All products are prepared in small batches and packed for direct sale.

Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order where necessary, including in cases of error, misuse, or unforeseen circumstances.

Pricing & Payments

All prices are shown in GBP and include any applicable taxes unless stated otherwise. Payment is required in full at the time of ordering.

Dispatch & Delivery

Orders are dispatched once weekly in line with our published shipping policy and are sent using Royal Mail Tracked 24.

Delivery times are estimates only and begin from the dispatch date. We are not responsible for delays once an order has been handed to the courier.

Food Safety & Allergens

All baked goods are labelled in accordance with Natasha’s Law, including a full ingredients list with clearly highlighted allergens.

Customers are responsible for reviewing allergen information before purchasing. If you have any questions, please contact us prior to placing an order.

Cancellations

Due to the perishable nature of our products, orders cannot be cancelled once production has begun.

Refunds & Returns

Refunds and returns are handled in line with our published Returns & Refunds Policy.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products. This does not affect your statutory rights.

Changes to These Terms

We reserve the right to update or amend these terms at any time. Any changes will be published on our website.

Contact

If you have any questions about these terms, please get in touch via the contact details provided on our website.