Contact information

Contact Information

If you need to get in touch with us, we’re always happy to help.

How to Contact Us

For the best and quickest response, please use the appropriate email address below:

Please include your order number where applicable so we can assist you as quickly as possible.

Response Times

We aim to respond to all enquiries within 1–2 working days.

As a small business, emails are monitored during normal working hours. During particularly busy periods (including Valentine’s Day, Easter, Hogmanay and Christmas), response times may be slightly longer.

Order & Allergen Enquiries

If you have questions about:

  • Ingredients or allergens

  • Dispatch schedules

  • Existing orders

Please contact us before placing your order wherever possible. All allergen information is clearly displayed on product labels in line with current food regulations.

Urgent Issues

If your order arrives damaged or there is a delivery issue, please contact us as soon as possible and within the timeframes outlined in our Returns & Refunds Policy.